Kansas City Cisco Unified Communications for 

Small and Medium Business

Unified Communications is the integration of real-time communications services such as E-mail, Fax, Instant Messaging, Presence, IP Telephony and Video.

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Are you tired of purchasing separate systems to make phone calls, receive faxes, connect to the internet, another for wireless and another for security?  Guess what, now you have to make them all work together.

There is a simpler, more cost effective solution.  Unified Communications brings all these things and more into a single system.  

How many times do faxes get lost?  Inbound faxes can be sent directly to your e-mail.

Do you know where your employees are?  Presence status let you know who is available and how to reach them.

3rd Party Software Integration with IPCelerate, Mitchell1, AllScripts MyWay, Vertafore AMS360 and numerous call recording/accounting software takes your productivity to a whole new level.

Click each Cisco UC Demo Video to view effective communications.

SMB Unified Communications Video Demo  

Cisco Unified Personal Communicator Video

Unified Communications Features

  -- Built-in  Time Clocking and Call Recording

  -- Call-processing software with automated attendant, voicemail, and basic call distribution capabilities

  -- Paging, conferencing, and video calls

  -- Optional ability to see availability of colleagues whether they're using a phone or PC

  -- Optional integration with customer relations management applications from Microsoft or Salesforce.com

  -- Optional integration with specialized third-party applications for increased employee productivity

  -- Optional wireless access

  -- Built-in set up and management tools

Unified Call Connectors

  -- Customized greetings: Greet callers with personalized messages that help them find the right department or employee immediately.

  -- Responsiveness: Employees immediately see who is calling and what their relationship to your company is.

  -- Better collaboration: When customer records pop up automatically, it's easier for employees to keep track of the conversation.

  -- Easier communication: With Microsoft Outlook Calendar integration, employees can quickly see availability of colleagues.

  -- Faster connections: Employees can click on phone numbers in integrated applications to automatically dial customers and colleagues.

  -- Smooth integration: Easily connects your critical business applications with your phone system.

3rd Party Applications

IPcelerate IPsmartSuite™: IPsmartSuite™ is a “business-intelligent” telephony environment that enhances the Smart Business Communications System. IPsmartSuite™ is targeted at the Healthcare, Legal, Retail and General office SMB client.  View the IPsmartSuite SBCS video here.

StoneVoice Skystone: Skystone, a software based Skype gateway that interconnects any IP Telephony solution or traditional PBX to the “skype world”. It's a true converging solution, using standard protocols to interoperate with the SBCS and a Skype connection to the Skype community. More information regarding StoneVoice’s Skystone Skype gateway and Stonevoice’s partner program can be found here.

Allscripts MyWay™: Cisco and Allscripts have partnered to offer you an electronic health records solution that implements the latest in communications technology to save you time and money.

Vertafore AMS 360 for independent insurance agents integrates into the Cisco UC500/SBCS allowing for improved customer service.
Mitchell1 automotive service CRM software integrates into the Cisco UC500/SBCS allowing for improved customer service.